Courier questions, answered

Individuals and businesses can request service through the same quote form, phone, or text process. Dispatch reviews the route, deadline, item category, size, and vehicle fit before accepting a job.

Yes. Share the Austin-metro pickup, destination, when the item will be ready, and the delivery deadline. Dispatch confirms current availability and timing before accepting a same-day or rush job.

Pickup time depends on the location, deadline, cargo, traffic, access, and available courier and vehicle. Send the route for a current estimate.

Routine pickup is in the Austin metro. We also quote longer routes that start in Austin. Ask dispatch about the exact pickup and destination.

Each job is quoted for its route and requirements. Price depends on distance, urgency, vehicle, cargo size and weight, waiting time, tolls, parking, airport handling, site access, and after-hours work when applicable. Send the route and item basics; dispatch confirms the price before booking.

Yes, you can request it. Direct or dedicated service is included only when dispatch confirms it in the quote.

We consider Austin airport recovery, tender, transfer, NFO, and AOG requests. Acceptance depends on the handler, cargo release, documents, access, operating hours, cargo, and onward route.

Dispatch confirms the update and receipt method for each accepted job. Options may include milestone updates, a recipient signature, a photo, or another agreed handoff record.

Do not send health information, patient names, account numbers, IDs, access codes, or detailed descriptions of valuables through the public form or text messages. Start with a broad item category.